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Striiv won't start up

I just got a striiv play and it won't start up. I have charged it, tried waking it up with a paper clip as the instructions suggested...still no luck. Anyone else have this problem? Thanks!

11 people have this problem

I've barely had my Striiv smart pedometer for a month and now it won't turn on. It's been charging all night so I know that's not the issue. I'm not sure what everyone is talking about the reset paper clip hole either, because my Smart only has a pwer button, the charger button, and the thing to connect the holder.

 

Hi Jo Ann -- email us at customercare@striiv.com and we'll get you back up and running!

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