Striiv Fusion2

I was purchasing something with gems when the app crashed. I got the item I purchased when I reopened, but now my gems are stuck at zero. I lost all my gems and cannot collect anymore. It always says zero. I've tried restarting the app and my phone and nothing helps.

I'm having the same issue with gems no longer being calculated after making a purchase,

Me too!

I had it one day and was really ticked!  It corrected itself later in the day and put back all of my gems.  I did do a complete reboot of my phone, but that didn't change anything.  It just corrected itself at some point.  I know this isn't what you want to hear necessarily, but hopefully, you will ultimately have the same experience.  I did send them feedback about the issue, but I don't know if that's what got them to fix it or not.

Everything just suddenly corrected itself today. I can't tell if all my gems are back but the majority are. Mine took a week to correct itself.

i made a purchase and my gems just changed to zero. i have read about other striivers having the same issue and was hopping it will correct itself but it's been 3 days and i have not gotten my gems back. can someone advise how else i can get them back, it's upseting since i've been planning to purchase an island