First make sure the Fusion2 is plugged into a tested cord and source (wall outlet/computer USB port etc.) - testing the cord and source is as simple as plugging the cord into an Android device or any device that utilizes a micro USB cord for charging (portable speakers, ereaders etc.). If your cord doesn’t work then let us know at  


If the Fusion2 turns on when plugged in and displays and battery %, this signals that it needs to be paired with the app through the process outlined here.


Still nothing? Shoot us an email at and let us know what you've tried.